At Lyshra, we are dedicated to ensuring your satisfaction with every purchase. As a platform that connects local merchants with customers, we understand the importance of a straightforward and transparent return process. Our return policy is designed to facilitate a smooth experience for both buyers and sellers.

Returns are primarily at the discretion of the merchant. As Lyshra operates a hyperlocal shopping network, customers can directly contact merchants, who are reachable by phone and address, to discuss any return requests. Each merchant may have their own specific return policies, so we encourage customers to review these before making a purchase. This direct line of communication ensures that any issues can be resolved quickly and amicably.

1. Contact the Merchant: For returns, first contact the merchant directly using the contact information provided at the time of purchase.
2. Merchant's Return Policy: Follow the merchant's specific return policy for processing your request. Merchants are responsible for handling the return and any associated processes.
3. Condition of Items: Items must be in their original condition and packaging to be eligible for a return. Merchants may specify additional conditions for returns, such as restocking fees or return shipping costs.

• Local Sellers (within 10 km range): Returns must be initiated within 3 working days of receiving the item.
• Interstate Sellers: Returns must be initiated within 7 working days of receiving the item.

Certain items are non-refundable, including:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, skincare)
• Custom or personalized products
• Digital downloads or services once accessed or delivered

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.

While returns are managed by individual merchants, Lyshra is committed to supporting our customers:

1. Customer Support: If you encounter difficulties with the return process, contact Lyshra's customer support team for assistance.
2. Mediation: In cases of disputes, Lyshra can help mediate between customers and merchants to reach a satisfactory resolution.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at support@lyshra.com.

To help protect yourself and others from fraud, please follow these tips:

• Verify Sellers and Buyers: Always check the credibility of the sellers and buyers you are dealing with.
• Secure Payments: Use secure payment methods provided by Lyshra.
• Stay Informed: Be aware of common fraud tactics and stay updated with our security tips and alerts.

For any questions or concerns regarding refunds handled by Lyshra, please reach out to our customer support team:

• Email: support@lyshra.com
• Phone: +91-7878225307

We appreciate your understanding and cooperation in working with our local merchants. At Lyshra, we are committed to supporting both our customers and sellers to ensure a positive shopping experience. Your trust is our top priority, and we take any reports of fraudulent activity very seriously. If you encounter any suspicious activity or believe you have been a victim of fraud, please let us know immediately.

Thank you for shopping with Lyshra. We appreciate your business and strive to provide the best customer experience possible.